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A secure, intelligent and always-on ecosystem for emergency response

The Control Room of the Future

Cases / Public Mobility & Safety

The control room of the future is built as an always-available, secure and future-proof environment. This “always-on” setup ensures high reliability and flexibility, enabling continuous evolution alongside technological developments such as artificial intelligence. AI supports faster data analysis, improved decision-making and more efficient deployment of emergency services.

Strong ecosystem of partners

At its core, the control room functions as an integrated information hub. Data from multiple sources is combined and securely made accessible to the right users. This enables emergency services and partner organisations to access relevant information more quickly and to collaborate more effectively in critical situations.

Within this ecosystem, specialised organisations work closely together. ICT Group, through ICT TriOpSys, plays a key role as integrator and supplier of advanced control room solutions. Together with partners such as CityGIS, EAL, CREON, Inter and Octave, a robust and fully integrated platform is delivered.

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Marc Schilderman, Business Unit Manager Public Safety ICT TriOpSys

“Public safety depends on decisions made in seconds. By combining secure, always-on control room technology with intelligent data and seamless collaboration, we empower emergency services to act faster, smarter, and with greater confidence—when it matters most. At the same time, the human factor remains essential: technology supports decision-making, but it is the expertise, judgment, and experience of professionals that ultimately make the difference in critical situations.”

Watch the animation: ‘Control room of the future’

For a visual explanation of this concept, see the animation “Control Room of the Future”, which illustrates how data, technology and collaboration come together in next-generation emergency response operations.

Security, simplicity and scalability

Security, reliability and continuity are central to this collaboration. The environment is designed to be future-proof and flexible, with data access based on the need-to-know principle. At the same time, the application landscape is streamlined, improving manageability, usability and scalability. The result is an efficient and secure control room environment, ready to meet the challenges of tomorrow.

ICT GROUP Public Report 2025

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The Control Room of the Future

Back to cases

Cases / Public Mobility & Safety

Watch the animation: ‘Control room of the future’

For a visual explanation of this concept, see the animation “Control Room of the Future”, which illustrates how data, technology and collaboration come together in next-generation emergency response operations.

“

Marc Schilderman, Business Unit Manager Public Safety ICT TriOpSys

“Public safety depends on decisions made in seconds. By combining secure, always-on control room technology with intelligent data and seamless collaboration, we empower emergency services to act faster, smarter, and with greater confidence—when it matters most. At the same time, the human factor remains essential: technology supports decision-making, but it is the expertise, judgment, and experience of professionals that ultimately make the difference in critical situations.”
ICT GROUP Public Report 2025

Strong ecosystem of partners

At its core, the control room functions as an integrated information hub. Data from multiple sources is combined and securely made accessible to the right users. This enables emergency services and partner organisations to access relevant information more quickly and to collaborate more effectively in critical situations.

Within this ecosystem, specialised organisations work closely together. ICT Group, through ICT TriOpSys, plays a key role as integrator and supplier of advanced control room solutions. Together with partners such as CityGIS, EAL, CREON, Inter and Octave, a robust and fully integrated platform is delivered.

Security, simplicity and scalability

Security, reliability and continuity are central to this collaboration. The environment is designed to be future-proof and flexible, with data access based on the need-to-know principle. At the same time, the application landscape is streamlined, improving manageability, usability and scalability. The result is an efficient and secure control room environment, ready to meet the challenges of tomorrow.

The control room of the future is built as an always-available, secure and future-proof environment. This “always-on” setup ensures high reliability and flexibility, enabling continuous evolution alongside technological developments such as artificial intelligence. AI supports faster data analysis, improved decision-making and more efficient deployment of emergency services.